1. Who you are contracting with, and agreement to these Terms
The Service known as Draw. is operated by Draw LLC, a company registered in the Sharjah Media City Free Zone (SHAMS), United Arab Emirates ("Draw LLC", "we", "us", "our"). These Terms of Service ("Terms") form a binding agreement between you (or the entity you represent) and Draw LLC, and govern your access to and use of the Service.
By creating an account, clicking to accept, or otherwise accessing or using the Service, you confirm that you have read, understood and agree to these Terms, and that you have authority to bind any entity on whose behalf you act. If you do not agree, do not access or use the Service.
2. The Service
Draw. is a software-as-a-service platform that helps users create, send and store invoices and related financial records, with features that may include invoice and credit-note generation, PDF/XML export, expense capture, inventory and reporting tools, and support for UAE e-invoicing formats (such as PINT AE / UBL 2.1). The Service is a software tool that you operate; the output depends entirely on the data and instructions you provide.
We may add, change, suspend or remove features at any time. Where a change materially and adversely affects a paid feature you rely on, we will make reasonable efforts to notify you in advance.
3. Eligibility and your account
You must be at least 18 years old (or the age of legal majority in your jurisdiction) to use the Service. You agree to provide accurate, current and complete information when you register and to keep it up to date. You are responsible for safeguarding your credentials and for all activity that occurs under your account, whether or not authorised by you. Notify us promptly of any unauthorised use.
4. Subscriptions, billing and refunds
Paid plans renew automatically each billing cycle until cancelled. You may cancel at any time from your billing settings; your plan remains active until the end of the current paid period.
Prices are exclusive of VAT and any other applicable taxes, which will be added where required. Founding-member or promotional pricing, where applicable, is honoured only for the duration of a continuously active subscription; if you cancel and later resubscribe, the then-current public price applies.
Except where required by applicable law, fees are non-refundable and we do not provide refunds or credits for partial billing periods or unused features. We will, however, correct genuine billing errors — contact us via the in-app support widget.
5. Acceptable use
You agree not to use the Service to, and not to permit anyone else to:
- issue fraudulent, false or misleading invoices or records;
- breach UAE Federal Tax Authority (FTA) rules or any applicable tax, accounting or other law;
- upload unlawful content, or personal data you have no lawful basis to provide;
- interfere with, disrupt, probe or attempt to gain unauthorised access to the Service, its infrastructure, or data not belonging to you;
- resell, sublicense or commercially exploit the Service, or use it (or data or output from it) to build or assist a competing product.
6. Your data, your customers' data, and data-protection roles
You retain ownership of all data you upload (invoices, customers, products, expenses and similar) ("Your Content"). You grant us a limited licence to host, process and transmit Your Content solely to operate and provide the Service to you and as described in our Privacy Policy.
Business data is confidential. Company-level information you enter — such as business names, trade licence numbers, Tax Registration Numbers, IBANs, logos and company addresses — is your confidential business information. We will not disclose it except to operate the Service, comply with law, or as you direct.
Personal data of your own customers and contacts. Where Your Content includes personal data about other individuals (for example the names, emails or phone numbers of the people you invoice), you are the data controller of that personal data and Draw LLC acts as your processor, handling it only on your documented instructions to provide the Service. You represent and warrant that you have a lawful basis to provide that personal data to us and that you have given any notices and obtained any consents required under applicable law, including UAE Federal Decree-Law No. 45 of 2021 (the PDPL). You are responsible for responding to requests from your customers to exercise their rights over that data. You will indemnify us in respect of any claim arising from your failure to do so, as set out in section 12.
You can export Your Content at any time via the ledger CSV export and individual document downloads. On account deletion, Your Content is removed within 30 days, except where we are required or permitted by law to retain it (including statutory tax-record retention).
7. Your sole responsibility for tax and compliance
Draw. is a tool built to support UAE VAT and PINT AE e-invoicing requirements as we understand them. We are not your accountant, auditor, tax agent or legal adviser, and nothing in the Service constitutes accounting, tax or legal advice.
You remain solely responsible for the accuracy, completeness and lawfulness of your invoices, records, filings and tax positions, and for your own compliance with all applicable laws, including FTA rules and VAT law. You are responsible for reviewing every document the Service generates before you rely on, send or submit it. To the maximum extent permitted by law, we are not responsible for any tax assessment, penalty, fine, interest, rejected or failed submission, or other loss arising from your use of, or reliance on, the Service or its output.
8. Third-party services
The Service relies on independent third-party providers — for example payment processing, e-invoicing relay to the FTA, hosting, email delivery and analytics. Your use of those services may be subject to their own terms, and their availability and performance are outside our control. To the maximum extent permitted by law, we are not liable for the acts, omissions, outages, errors, delays or failures of any third-party provider, including any failure, rejection or delay in transmitting an e-invoice to the FTA.
9. The Service is provided "as is"
To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that it will meet your requirements or produce results that are accurate or compliant. We aim for high availability but do not guarantee it; scheduled maintenance and unplanned outages may occur.
10. Limitation of liability
To the maximum extent permitted by applicable law, the total aggregate liability of Draw LLC arising out of or relating to the Service or these Terms, for all claims combined, shall not exceed the total amount you actually paid us for the Service in the twelve (12) months immediately before the event giving rise to the claim.
To the maximum extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profits, revenue, goodwill, data, or business opportunity, however arising, even if we have been advised of the possibility of such loss.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable UAE law — including liability for fraud, for a party's own gross or deliberate fault, or for any other liability the law does not permit to be excluded. Where any limitation in these Terms is found unenforceable, it applies to the maximum extent permitted by law, and the remaining limitations continue to apply.
11. Indemnity
You agree to indemnify and hold harmless Draw LLC and its owner, officers and personnel from and against any claims, liabilities, losses, damages, penalties and reasonable costs (including legal fees) arising out of or relating to: (a) your use of the Service; (b) Your Content, including any personal data of third parties you provide; (c) your invoices, records, filings or tax positions; (d) your breach of these Terms or of any applicable law; or (e) any claim by your own customers or contacts. We will notify you of any such claim and you will cooperate in its defence.
12. Suspension and termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, if required by law, or to protect the Service, its users or third parties. On termination, the provisions that by their nature should survive — including sections 6 to 11, 13 and 15 — will continue to apply.
13. Force majeure
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, outages or failures of telecommunications, internet, hosting or other third-party providers, changes in law or regulator action, power failures, cyber-attacks, strikes, or other force majeure events.
14. Governing law and jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them or the Service (including non-contractual disputes), are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah. The courts of Sharjah shall have jurisdiction to settle any such dispute, without prejudice to any mandatory right you may have to bring proceedings in another forum under applicable law.
15. Changes to these Terms
We may update these Terms from time to time. Material changes will be notified by email or in-app notice. Your continued use of the Service after changes take effect means you accept the revised Terms. The date at the top of this page shows when they were last updated.
16. General
These Terms, together with the Privacy Policy, are the entire agreement between you and Draw LLC regarding the Service and supersede any prior agreements. If any provision is held invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce a provision is not a waiver of it. You may not assign or transfer these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets. These Terms create no third-party rights.
17. Contact
Questions about these Terms? Use the support widget in the app or email [email protected].
Draw LLC, Sharjah Media City Free Zone (SHAMS), Sharjah, UAE